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Customer Service Representatives AIDC seeks Customer Service Representatives with strong interpersonal and communication skills to assist in order processing for top producing publishing firms around the globe. This position encompasses all apsects of a comprehensive call center and order taking facility including 800 inbound (multi-tiered phone group hierarchy setting), mail, fax, email, and website auto-forward order processing, customer service inquiries and special projects. Accounts Receivable Personnel This position encompasses all aspects of accounts receivable processing including check and credit card payment applications, deposits preparation, batch reconciliation, credit request validation and processing, filing, special projects and reporting on department statistics. Warehouse Personnel This positions include the following primary areas of processing: Receiving Department: load/unload trucks, verify receipts, enter receipts into computer system; generate receipt reports Restock Department: restock from bulk storage area using an array of forklift types; deliver product to various locations throughout the warehouse as directed, load/unload inbound/outbound trucks, inventory control and cycle counting, special projects as required. Shipping Department: pick, pack, manifest, load/unload trucks, end of day procedure and special projects as required. Returns Department: verify returns, process paperwork, adjust stock back into computerized inventory system, generate return credit memorandum on computer, return books to bulk storage and shelf stock, special projects as required. Collections This position encompasses all aspects of collecting overdue funds from delinquent customers including an on-screen computerized aging bucket and follow-up contact management tool, outbound phone calls, mail, fax, email. Additional tools to augment collections efforts include on-hold letter service, delinquent account status letter service, monthly statements and statement reprints, invoice reprints, package tracking and proofs of delivery. Position also includes negotiating payment plans, assessing and submitting write-off requests and special projects as required.
To apply, please send cover letter, résumé, and references to: AIDC 50 Winter Sport Lane Williston, VT 05495-0080 Phone: (800) 678-2432 Fax: (802) 864-4672 E-mail: aidc@together.com |