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All
customer orders, inquiries
and problems receive same day-processing by our world-class
customer service team available
7 days a week with multi-lingual operators. In-house hours,
messaging, and allocation of agents are fully customizable.
Order fulfillment is provided for wholesale, retail, direct,
and specialty markets.
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Special orders: subscription
program, continuity and standing
order programs, membership
enrollment, meeting registration, journals, computer products,
links with online content hosts, exam copy and course
adoption tracking, fax service, EDI and Internet ordering,
Pubnet, PubEasy,
and Advantis.
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Enthusiastic
telephone cross-selling and upselling
of your products.
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Quality Control
Officer ensuring compliance with your processing standards.
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Computer-based training
programs on client-specific products and policies,
with integrated testing.
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