Customer Service

Collections

Distribution

Marketing Support

 

 

 

 

 

 

 

 

 

 

Credit and Collections

  On-line customer information is easily accessible to make an informed decision about the shipability of a new order, and to determine the steps which should be taken with the customer.  Clients are able to define the criteria for routine management of their customers' accounts receivable and the parameters establishing credit worthiness.

  • Multiple levels of credit status and credit risk to identify your customer's credit hold code.

  • Fraud review performed on two levels: automatic system checks and client policy checks.

  • Outbound collection calls.

  • Statements to customers are consolidated and sent on a 30 day interval.

  • A Credit Manager for each account monitors all AIDC billing activity with that customer.